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Cynthia Johnson

Johnson Adjusting & Mediation Services, LLC

Cynthia Johnson

Cynthia is a Florida Supreme Court Certified Circuit Civil, Family & County Mediator, Qualified Arbitrator, and Appraiser. She specializes in property damage appraisals, negotiations, and provides mediation assistance to resolve property damage claims and disputes.  Cynthia assists insurance carriers, property owners, community residents, contractors, and law firms specializing in property damage to resolve their disputes. 

Cynthia has over 16 years of experience in the insurance industry. Her career started as a frontline adjuster handling auto and property claims, which led her to field adjusting, and then managing a team of adjusters across 7 southeastern states. 

She is an inquisitive investigator, well trained in the field, communicates comfortably at all levels, and is highly analytical. 

She has strong communication skills that are critical in this arena and is eager to approach new challenges.  As corporate representative in numerous insurance mediations, Cynthia successfully negotiated settlements and mediations among first and third parties at a rate of 85%, in lieu of further litigation and dispute.  Cynthia also served as a corporate representative in depositions and trial.

As a Florida Supreme Court Certified Circuit Civil, Family, & County Mediator, Cynthia is a resource to the people, the community, and gets things done. This includes not shying away from problems and facilitating discussions to get conflicts resolved. Ms. Johnson is your “problem-solving” mediator and is a neutral party to assist in dispute resolution.


  • Ashford University, M.A.
  • Colorado State University, B.A., Political Science/ Sociology

Licenses & Certifications

  • Certified Mediator, Florida Department of Financial Services, 2020
  • Florida Supreme Court Circuit Civil, Family & County Mediator
  • Florida Supreme Court Qualified Arbitrator
  • Insurance Appraiser/ Claims Adjuster, Florida Department of Financial Services