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Consumer Mediation
Consumer mediation helps resolve disputes between buyers and businesses over goods or services. It might involve defective products, billing errors, misleading advertisements, or poor customer service. A neutral third party assists both sides in reaching a solution without going to court. It’s typically quicker, less stressful, and less expensive than legal action. Consumers get a chance to explain their grievances, while companies can offer fixes or explanations. This process is particularly helpful when communication has broken down. It promotes fairness and helps preserve customer relationships, often leading to practical outcomes like refunds, repairs, replacements, or better service commitments.