Texas Public Utility Commission — Consumer Dispute Resolution Program
🏛️ Attorney General / Consumer
Free
Statewide
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About
The Texas Public Utility Commission Consumer Dispute Resolution Program provides informal dispute resolution for complaints between residential and small commercial customers and electric, telephone, and water utilities regulated by the Texas Public Utility Commission.
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Contact Information
Phone(888) 782-8477
Address1701 N. Congress Avenue, Austin, Travis County
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Service Area
Statewide
Statewide — all Texas counties served by PUC-regulated utilities
payments
Cost
Free
Free for all qualifying utility disputes.
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Dispute Types Handled
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Online Services
Not available
Online complaint filing at puc.texas.gov.
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Verified Information
Last verified: April 3, 2026
Source: https://www.puc.texas.gov/consumer/complaint open_in_new
Texas ADR Directory